sample letter


Your Address

Field Manager, XXX Station
2 Broadway,
New York, New York 10004

To Whom It May Concern:

As a daily user of the X station in X borough on X line, I write to ask for more frequent service on my line and to install more benches at the station. [Note: Try to describe the problem in one sentence].

I make this request because I often have to wait for two or three trains to go through the station during the morning rush hour because the trains are too crowded. And, because there’s only one bench at the station, I usually have to stand while waiting for a train, even during off hours. [Note: These sentences describe why you are making this request, such as too crowded, a dangerous condition, too dirty, misplaced sign, etc.].

The problem is at its worst when XXX [In a few sentences, describe when the specific complaint is at its worst. If true, say you have heard other riders voice similar complaints].

Thank you for your attention to this matter. I would appreciate a response to my request.

Yours truly,


Your Name


cc: your elected representatives, the Straphangers Campaign (see below) and MTA NYC Transit President.

letter writing tips

Be brief, write no more than one page. This is often hard to do, but it makes it much more likely that your letter will be read.

Make your main point early in the letter: For example, you want more service added or a policy changed or personnel disciplined or rewarded.

Give details where appropriate, such as the time of day and location of the incident or concern. If you can, include the subway line and four-digit car number; or the bus route and driver's badge number.

Always ask for a response.

Send copies to your elected representatives and to the Straphangers Campaign. While we can’t always respond, your letter will help keep us informed about riders’ concerns. Our address is 9 Murray Street, 3rd floor, New York, NY 10007.